To what extend does Joint Commission International (JCI) Accreditation Essay - 1

What exactly broaden joints Commission International (JCI) Accreditation norms improves human services facilities(2) - Essay Example Logical enquiry or research includes a progression of steps that starts with characterizing the issues through legitimate examinations utilizing a logical methodology and devise techniques to arrive at an appropriate arrangement. Specialists have isolated this procedure of logical research under eight sub-divisions. The primary trademark is reason, which suggests that each specialist ought to have a particular reason for undertaking the examination. This is the underlying advance that would empower the analyst to discover reasonable answers and techniques to take care of the issue. The following significant necessity is thoroughness by which analysts should be mindful and circumspect during the exploration procedure so as to maintain a strategic distance from any mistakes or inclination that may influence the final products. The following prerequisite is testability by which a theory ought to be exposed to appropriate testing forms after assortment of the necessary information. Follo wing the testing procedure the specialist ought to likewise guarantee that the outcomes acquired are replicable each time the exploration is led under comparative conditions as this will guarantee that the speculation is reproducible. The following prerequisite for any examination is accuracy and certainty. Accuracy guarantees that the outcomes got from the examination are pertinent to the speculation made and the certainty levels uncover the degree to which the outcomes are right. Notwithstanding the above variables, each specialist should be objective in their exploration by which any abstract or passionate inclination ought to be killed and the investigation translation ought to be founded on the information alone. Another significant prerequisite is speculation of the investigation by which the examination could be applied to any setting. At long last the investigation ought to likewise be easy to perform and see as opposed to complex.(Sekaran, 2003). The accompanying section st arts with the meaning of the examination issue and afterward portrays the reason for this investigation, following which the examination targets are itemized and thus the examination setting is depicted. The exploration strategy that incorporates the testing strategies is clarified and the kinds of information to be utilized, information assortment and examination are then investigated. The commitment of the examination is depicted at long last. The technique utilized in the examination is telephonic meeting and utilization of an official staff survey with the IMC staff individuals. The IMC has gone into a concurrence with the JCI, which has made it the main clinic in Gulf to be associated with the acclaimed association directly from the origin of a venture. 3.2 Research issue Following the usage of the JCI guidelines inside the TQM division, a few assembling enterprises have demonstrated stamped improvement in quality in various segments the nation over. Given this expansion in qua lity improvement, the administration business, particularly the social insurance industry has demonstrated enthusiasm for executing this idea inside its domain. The Saudi wellbeing division, both open and private, faces an assortment of general difficulties, for example, asset allotment and different moves identified with its inclination, for example, the nature of administrations gave, cost control and clinical mistakes. Considering the

Investment management Speech or Presentation Example | Topics and Well Written Essays - 750 words

Venture the executives - Speech or Presentation Example Cost of development stock is higher in proportion with its procuring while the cost of significant worth stock is underestimated than dependent on quality of its crucial. Consequently, contrast can be dictated by the P/E proportions. This can likewise be estimated utilizing the proportion of book an incentive to advertise esteem. Development firms’ BV/MV proportion is lower which alludes high development though esteem firms have higher BV/MV proportion. This proportion additionally gets sway from profit paid by firms as development firms deliver less or no profit and reinvest which gives speculators capital gratefulness advantage. Worth stock delivers higher profit. Level of cost of value and pace of profit for resources which are part of DDM influences BV/MV proportion. Worth stocks have significant expense of value which builds its proportion alongside hazard. Development stocks have higher pace of profit for resources as well as/high development that brings down its proportion. The two stocks can be valuable for financial specialists dependent on their hazard hunger and bring needs back. Financial specialists searching for persistent stream of salary will be less redirected to development stocks. Worth stocks are put motel in desire for revision in their deal cost in future. These proportions can likewise change with change in profit procedure; expanding profit diminishes development would get BV/MV proportion expanded or the other way around. Essentially, revision in cost of significant worth stock that expands its cost would diminish its BV/MV proportion. Thus, these are time based estimates characterizing speculation procedures. A portfolio will have the two stocks so as to get advantage of broadening (Hagin, 2004). MLH organization with beta of 0.5 and a profit yield of 12% p.a. can be proclaimed as worth stock as it has higher profit. Beta of MLH Company decides its cost getting less development force than by and large market. Additionally beta is utilized in characterizing required pace of return resources which builds its numerator of DDM prompting moderately higher

How to Handle Criticism With Social Anxiety Disorder

How to Handle Criticism With Social Anxiety Disorder Social Anxiety Disorder Coping Print Handling Criticism With Social Anxiety Disorder By Arlin Cuncic Arlin Cuncic, MA, is the author of Therapy in Focus: What to Expect from CBT for Social Anxiety Disorder and 7 Weeks to Reduce Anxiety. Learn about our editorial policy Arlin Cuncic Medically reviewed by Medically reviewed by Steven Gans, MD on June 28, 2016 Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Learn about our Medical Review Board Steven Gans, MD Updated on November 21, 2019 Social Anxiety Disorder Overview Symptoms & Diagnosis Causes Treatment Living With In Children Ekaterina Beznosova / EyeEm / Getty Images People with social anxiety disorder (SAD) are irrationally fearful of criticism and rejection. You may worry constantly that others are thinking negatively about you or that they do not like you.   The main focus of cognitive therapy is to convince you that your fears are unfoundedâ€"and that people are much less critical and rejecting than you expect. However, some of the time, you will experience criticism and rejection, and it is important to be able to cope. Assertive Defense of the Self In a newsletter published by the International Association for Cognitive Psychotherapy, anxiety expert Dr. Christine Padesky described a unique treatment approach for SAD. Padesky argued that the traditional focus of cognitive therapy only takes care of half of the problem for people who suffer from SAD. One of the main causes of anxiety is the overestimation of danger. For example, people with panic disorder are afraid of physical symptoms because they mean the start of a heart attack.  People with social anxiety disorder (SAD) are afraid that they will be judged negatively because of their anxiety in social situations.   Cognitive therapy shows you how your fears may be unfoundedâ€"that people are not as judgmental as you think. However, sometimes people will be judgmental. If you are not prepared to cope with judgment and rejection, then you will still be afraid that social and performance situations could end badly. Padesky describes a way to increase coping skills by exposing the person with SAD to harsh judgment during role-playing in therapy sessions. Through this process, you are able to increase your self-confidence and learn how to better cope with criticism and rejection. How to Practice Assertive Defense of the Self Padesky describes the typical steps that would be taken during therapy to increase confidence. Although this process is best done with a therapist, it is also possible to work on these steps on your own. Below is a description of how to work on this as a self-help project. Step 1. Identify automatic thoughts  you have about critical things that other people might say about you. Make a list of all of the possible things that you might hear. Step 2. Create a list of responses. This step, called the assertive defense of the self, involves coming up with a confident and assertive reaction to each of the possible criticisms. Below is an example of how this might look: Critical Thought: You are shaking. Is there something wrong with you? Assertive Response: My hands are shaking because I am anxious. Some people are afraid of heights; I get anxious when I am around people. It doesnt make me any different than anybody else. In fact, a lot of people have this fear. Its just that nobody talks about it. During therapy, Padesky would role play with the client. As the therapist, she would play a critical role, and ask her client to come back with assertive responses. She argues that this in-therapy practice is important because, in real life, actual overt criticism is few and far between. Sample Role-Playing Session In the article, she describes what the final session of role-playing might look like: Therapist: Youre shaking. Is something wrong? Client: Not really. Im just anxious, thats all. Therapist: Why are you anxious? Client: I get anxious in social situations. Therapist: YOU DO? Whats wrong? Are you crazy or something? Client: No, Im not crazy. I have social anxiety. Therapist: Social anxiety? Sounds crazy to me! Client: Maybe you arent familiar with it. But its quite common. It doesnt mean Im crazy. Therapist: You may not think so. But I think youre pretty weird if you shake like this. Client: I can understand how it might seem weird if youre not familiar with it. But Im not crazy. Therapist: I dont know. I think you must be nuts. Client: Im sorry you dont understand. But Im not nuts. When this role-play eventually takes place, the person with social anxiety usually reports feeling irritated by the critical voice rather than shamed by it. Silence Your Inner Critic One way to practice this process on your own is to argue against the critical voice that is already in your head. Do this first at home when you are not in social or performance situations until you are able to easily defend yourself against your criticisms. Then, once you feel in control, try practicing in real-life situations, imagining the critical voice of others. You might even try exaggerating your symptoms or seeking out rejection, just so that you can practice your coping skills. Padesky suggests having your hands shake in front of you while making eye contact, or deliberately asking a neighbor over for coffee who is obviously too busy to talk with you. The goal of this process is to develop a more confident and assertive way of coping with potential rejection and negative judgment. By exposing yourself to criticism and rejection, you will learn that you can cope.

Motivational Interviewing as a Treatment for Substance Abuse

Motivational Interviewing as a Treatment for Substance Abuse Introduction Motivational interviewing is an evidenced-based counseling approach that health care providers can use to help patients adhere to treatment recommendations. It emphasizes using a directive, patient-centered style of interaction to promote behavioral change by helping patients explore and resolve ambivalence (Levensky et al., 2007). Motivational interviewing is a highly individualized therapeutic approach that is client centered and encourages clients to explore the reasons for any maladaptive behavior and then make changes. However, it is also a directed form of therapy, so that the counselor takes a more active role than in some forms of client-centered therapy. However, it is not a confrontational form of therapy; rather than engaging in hostile interactions with clients, the counselor takes an empathic approach and helps the client identify areas of ambivalence and make plans to change those areas. In this way, motivational interviewing can be considered a goal-directed therapy b ecause it is not sufficient for the clients to gain understanding; they are also meant to make changes based on what they find. Furthermore, while the counselor may take a passive role in some therapeutic approaches, the counselor is more active in motivational interviewing. The counselors job is to encourage the client to make changes. Motivational interviewing has been used in a variety of different areasShow MoreRelatedSubstance Abuse Among The Elderly1668 Words   |  7 Pagesmisuse alcohol, prescription drugs, or other substances (Bartel, Blow, Brockmann, 2005). In turn, substance abuse among the elder is generating major health concerns and a rapid need for prevention methods. Substance abuse among the elderly is a concealed epidemic in the United States. Alcohol and substance abuse often go unnoticed, unreported, and therefore, untreated in the elderly (Wagenaar, Mickus, Wilson, 2001). 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Essay Themes in Night by Elie Wiesel - 1265 Words

THemes 1.) Man’s inhumanity to man Removal of human looks that defined who they are * Same uniform * Cut hair to remove individuality. * â€Å"In a few seconds we had ceased to be men† 37 * â€Å"I became A-7713. From then on, I had no other name†42 The harshness of the camp quickly transformed them into selfish indifferent people * â€Å"I had not even blinked, only yesterday I would have dug my nails into the criminals flesh† 39 * â€Å"you’re killing your father†101 * â€Å"The old man mumbled something, groaned and died. Nobody cared† 101 * â€Å"I shall never forgive myself. Nor shall I forgive the world for having pushed me against the wall, for having turned me into a stranger, for having awakened in me the basest, most†¦show more content†¦Without love or mercy. I was nothing but ashes now† 68 * â€Å"But as soon as he felt the first chinks in his faith, he lost all incentive to fight and opened the door to death† 77 * â€Å"I have more faith in Hitler than anybody else. He alone has kept his promises, all his promises to the Jewish people.† 81 * â€Å" I suffer hell in my soul and in my flesh†¦ how can anybody believe in this God of mercy† 3.) Kindness in adversity Helping each other out in times of need * Elie’s father made sure Elie didn’t â€Å"fall asleep forever† in the snow despite his exhaustion. Pg 88 * The French girl risked her life by saying to Elie in almost perfect German, â€Å"don’t cry. Keep your anger, your hate, for another day, for later. The day will come but not now†¦ wait. Clench your teeth and wait† * â€Å"Elie even gave his dying father extra rations, despite being told to â€Å"stop giving your ration of bread and soup too your old father... in fact you should be getting his rations.† * Working through the struggles together see father son relationships Elie and father * â€Å"No. You’re eighteen†¦ Not fifty. You’re forty. Dou you hear?Show MoreRelatedTheme Of Faith In Night By Elie Wiesel801 Words   |  4 Pagesit back. 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Customer Service and Order Processors Free Essays

The Human Side of Management Assignment Repairing Jobs That Fail to Satisfy Learning Goals Companies often divide up work as a way to improve efficiency, but specialisation can lead to negative consequences. DrainFlow is a company that has effectively used specialisation to reduce costs relative to its competitors’ costs for years, but rising customer complaints suggest the firm’s strong position may be slipping. After reading the case, you will suggest some ways it can create more interesting work for employees. We will write a custom essay sample on Customer Service and Order Processors or any similar topic only for you Order Now You will also tackle the problem of finding people who are qualified and ready to perform the multiple responsibilities required in these jobs. Major Topic Areas Job design Job satisfaction Personality Emotional labour The Scenario DrainFlow is a large residential and commercial plumbing  maintenance firm that operates around the United Kingdom. It has been a major player in residential plumbing  for decades, and its familiar rhyming motto, â€Å"When  Your Drain Won’t Go, Call DrainFlow,† has been plastered  on billboards since the 1940s. Leigh Reynaldo has been a regional manager at DrainFlow for about 2 years. She used to work for a newer  competing chain, Lightning Plumber, that has been  drawing more and more customers from DrainFlow. Although  her job at DrainFlow pays more, Leigh is not happy  with the way things are going. She has noticed the work environment  is not as vital or energetic as the environment  she saw at Lightning. Leigh thinks the problem is that employees are not motivated  to provide the type of customer service Lightning  Plumber employees offer. She recently sent surveys  to customers to collect information about performance,  and the data confirmed her fears. Although 60 percent  of respondents said they were satisfied with their experience  and would use DrainFlow again, 40 percent felt  their experience was not good, and 30 percent said they  would use a competitor the next time they had a plumbing problem. Leigh is wondering whether DrainFlow’s job design  might be contributing to its problems in retaining customers. DrainFlow has about 2,000 employees in four  basic job categories: plumbers, plumber’s assistants, order  processors, and billing representatives. This structure  is designed to keep costs as low as possible. Plumbers make very high wages, whereas plumber’s assistants  make about one-quarter of what a licensed  plumber makes. Using plumber’s assistants is therefore  a very cost-effective strategy that has enabled DrainFlow  to easily undercut the competition when it comes to  price. Order processors make even less than assistants  but about the same as billing processors. All work is very  specialised, but employees are often dependent on another  job category to perform at their most efficient  level. Like most plumbing companies, DrainFlow gets  business mostly from the Yellow Pages and the Internet. Customers either call in to describe a plumbing problem  or submit an online request for plumbing services,  receiving a return call with information within 24 hours. In either case, DrainFlow’s order processors listen to the  customer’s description of the problem to determine  whether a plumber or a plumber’s assistant should  make the service call. The job is then assigned accordingly,  and a service provider goes to the location. When  the job has been completed, via mobile phone, a billing representative  relays the fee to SHR034-6, 12-13 he service rep, who presents  a bill to the customer for payment. Billing representatives  can take customers’ credit card payments by phone  or e-mail an invoice for online payment. The Problem Although specialisation does cut costs significantly, Leigh  is worried about customer dissatisfaction. According to  her survey, about 25 percent of customer contacts  ended in no service call beca use customers were confused  by the diagnostic questions the order processors  asked and because the order processors did not have  sufficient knowledge or skill to explain the situation. That means fully one in four people who call DrainFlow  to hire a plumber are worse than dissatisfied: they  are not customers at all! The remaining 75 percent of calls that did end in a customer service encounter resulted  in other problems. The most frequent complaints Leigh found in the customer  surveys were about response time and cost, especially  when the wrong person was sent to a job. A  plumber’s assistant cannot complete a more technically  complicated job. The appointment has to be rescheduled,  and the customer’s time and the staff’s time have  been wasted. The resulting delay often caused customers  in these situations to decline further contact  with DrainFlow—many of them decided to go with  Lightning Plumber. â€Å"When I arrive at a job I can’t take care of,† says  plumber’s assistant Jim Larson, â€Å"the customer gets  annoyed. They thought they were getting a licensed  plumber, since they were calling for a plumber. Telling  them they have to have someone else come out doesn’t  go over well. †Ã‚   On the other hand, when a plumber responds to a  job easily handled by a plumber’s assistant, the customer  is still charged at the plumber’s higher pay rate. Licensed plumber Luis Berger also does not like being in  the position of giving customers bad news. â€Å"If I get  called out to do something like snake a drain, the customer  isn’t expecting a hefty bill. I’m caught in a difficult situation—I don’t set the rates or make the  appointments, but I’m the one who gets it from the customer. †Ã‚  Plumbers also resent being sent to do such simple  work. Obi Ani is one of DrainFlow’s order processors. She is frustrated too when the wrong person is sent  to a job but feels she and the other order processors are  doing the best they can. We have a survey we’re supposed  to follow with the calls to find out what the problem  is and who needs to take the job,† she explains. â€Å"The  customers don’t know that we have a standard form, so  they think we can answer all their questions. Most of us  don’t know any more about plumbing than the calle r. If  they don’t use the terms on the survey, we don’t understand  what they’re talking about. A plumber would, but  we’re not plumbers; we just take the calls. † Customer service issues also involve the billing representatives. They are the ones who have to keep contacting  customers about payment. It’s not my fault the  wrong guy was sent,† says Elisabeth King. â€Å"If two guys  went out, that’s two trips. If a plumber did the work, you  pay plumber rates. Some of these customers don’t get  that I didn’t take their first call, and so I get yelled at. †Ã‚  The billing representatives also complain that they see  only the tail end of the process, so they don’t know what  the original call entailed. The job is fairly impersonal,  and much of the work is recording customer complaints. Remember—40 percent of customers are not satisfied,  and it is the billing representativ es who take the  brunt of their negative reactions on the phone. As you can probably tell, all employees have to engage  in emotional labour, as described in your textbook,  and many lack the skills or personality traits to complete  the customer interaction component of their jobs. They  are not trained to provide customer service, and they see  their work mostly in technical, or mechanical, terms. Quite a few are actually anxious about speaking directly  with customers. The office staff (order processors and  billing representatives) realise customer service is part  of their job, but they also find dealing with negative  feedback from customers and co-workers stressful. Two years ago, a management consulting  company was hired to survey DrainFlow worker attitudes. The results showed they were less satisfied than  workers in other comparable jobs. The following table  provides a breakdown of respondent satisfaction levels  across a number of categories:  Ã‚  Ã‚   SHR034-6, 12-13 DrainFlow Plumbers DrainFlow Plumber Assistants DrainFlow Office Workers Average Plumber Average Office Worker I am satisfied with the work I am asked to do. 3. 7 2. 5 2. 5 4. 3 3. 5 I am satisfied with my working conditions. 3. 8 2. 4 3. 7 4. 1 4. 2 I am satisfied with my interactions with o-workers. 3. 5 3. 2 2. 7 3. 8 3. 9 I am satisfied with my interactions with my supervisor 2. 5 2. 3 2. 2 3. 5 3. 4 The information about average plumbers and average  office workers is taken from the management consulting  company’s records of other companies. They  are not exactly surprising, given some of the complaints DrainFlow employees have made. Top managemen t is  worried about these results, but they have not been able  to formulate a solution. The traditional DrainFlow culture  has been focused on cost containment, and the  Ã¢â‚¬Å"soft areas† like employee satisfaction has not been a major  issue. The Proposed Solution The company is in trouble, and as revenues shrink and  the cost savings that were supposed to be achieved by  dividing up work fail to materialise, a change seems to  be in order. Leigh is proposing using cash rewards to improve performance  among employees. She thinks if employees  were paid based on work outcomes, they would work harder  to satisfy customers. Because it is not easy to measure  how satisfied people are with the initial call-in, Leigh  would like to give the order processors a small reward  for every 20 calls successfully completed. For the hands-on  work, she would like to have each billing representative  collect information about customer satisfaction for each  completed call. If no complaints are made and the job  is handled promptly, a moderate cash reward would be  given to the plumber or plumber’s assistant. If the customer  indicates real satisfaction with the service, a  larger cash reward would be provided. Leigh also wants to find people who are a better fit with  the company’s new goals. Current hiring procedure relies  on unstructured interviews with each location’s general manager, and little consistency is found in the way  these managers choose employees. Most lack training in  customer service and organisational behaviour. Leigh thinks  it would be better if hiring methods were standardised  across all branches in her region to help managers identify  recruits who can actually succeed in the job. Your Assignment Your task is to prepare a persuasive report for Leigh on the potential  effectiveness of her cash reward and structured interview  programmes. Make certain it is in the form of a  professional business document that you would give  to an experienced manager at this level of a fairly large  corporation. Leigh is very smart when it comes to managing  finances and running a plumbing business, but she  will not necessarily know about the organisational behaviour  principles you are describing. As any new  proposals must be passed through top management,  you should also address their concerns about cost containment. You will need to make a strong evidence-based  financial case that changing the management style will  benefit the company. When you write, make sure you touch on the following  points:  Ã‚   SHR034-6, 12-13 1. Although it is clear employees are not especially satisfied  with their work, do you think this is a reason  for concern? Does research suggest satisfied workers  are actually better at their jobs? Are any other behavioural  outcomes associated with job satisfaction? 2. Using job characteristics theory, explain why the  present system of job design may be contributing to  employee dissatisfaction. Describe some ways you  could help employees feel more satisfied with their  work by redesigning their jobs. 3. Leigh has a somewhat vague idea about how to implement  the cash rewards system. Describe some of the  specific ways you would make the reward system  work better, based on the case. 4. Explain the advantages and disadvantages of using  financial incentives in a program of this nature. What, if any, potential problems might arise if people  are given money for achieving customer satisfaction  goals? What other types of incentives might  be considered? 5. Create a specific plan to assess whether the reward  system is working. What are the dependent variables  that should change if the system works? How will  you go about measuring success? How to cite Customer Service and Order Processors, Essay examples

Smart Drugs in College

The pressure to achieve success in college can be intense, so much so that as many as one-third of post-secondary students have tried smart drug use as a way to increase focus and improve achievement. Also known as study drugs, these performance-enhancing pharmaceuticals are medications that are prescribed for conditions such as ADHD but used illegally by others for their cognitive stimulating effects. It may seem innocuous enough – like drinking an extra cup of coffee – to use medication that is deemed safe for ADHD sufferers, but if you or someone you know is considering trying smart drugs to help with school work, there are important factors to consider first. For an individual to be prescribed a stimulant medication, they must be diagnosed with a condition that warrants its use as well as be assessed as healthy enough to withstand the side effects, which are numerous. Simply stated, the benefits must outweigh the risks. If untreated, ADHD is severe enough it can result in high-risk impulsive and inattentive behaviors, which render the side effects of stimulant medication worthwhile. If, however, you are taking this medication to get better grades, the potential side effects cannot be ignored. They include anxiety, increased blood pressure, headache, nausea, weight loss, insomnia, cardiac disruptions, bowel irregularities and impotence, and if used long term, can result in addiction, psychosis and heart problems. Under a doctor’s supervision, the effects of prescribed stimulant medication have been observed for several decades and found to have a reasonable amount of safety and efficacy. However, even with a doctor’s guidance, many individuals suffer side effects severe enough to necessitate cessation of use. College students without prescriptions are not receiving proper medical advice (such as relating to dosage and drug interactions) and instead get their meds from unregulated websites or campus dealers, many of whom are fellow students with prescriptions who set their own prices. Also worth noting is that the full effects of long-term stimulant use in the developing brain are not known. College students who are considering study drug use should be aware that their brains are not completely developed until they are in their mid-twenties, and as such, they may be at greater risk than adult consumers of this medication. Ironically, smart drugs can cause memory problems, which can prompt continued use and lead to dependency. This is because our brains need sleep in order to consolidate new information and stimulant medications interfere with proper sleep. This may seem like an advantage to a student who needs to stay up late to study but can cause information retrieval problems later, either while the student is at school or has joined the workforce in their credentialed occupation. Stimulant medication only works while you’re using it, which increases the likelihood of dependence. The off-label use of stimulant medication is second only to marijuana in campus illicit drug use. Many legitimately diagnosed ADHD sufferers receive unsolicited offers to purchase their medication illegally. The high prevalence of smart drug use makes it seem benign, and there even seems to be a media bias in its favor with 95 percent of articles written condoning the practice while only slightly more than half mention the considerable risk factors. However, there are drawbacks to taking any medication, and study drugs are no exception, requiring a careful assessment of the risks before their use is attempted. ​Are you noticing an uptake in smart drug uses on campus? What are your thoughts on the topic?